Protection & Trust

dm888 Privacy Policy

This policy clearly explains how dm888 collects, stores, and protects your personal information.

Last updated: 30 October 2026

Protecting the personal information of players who use the dm888 platform is one of our core responsibilities. This Privacy Policy ("Policy") covers dm888.bio and all related services. Please read and understand this policy carefully. By continuing to use the platform, you are considered to have agreed to the terms set out in this policy.

Table of Contents

1. Why we collect data

The dm888 platform requires data to provide players with football betting, live casino, slots, and fish shooting games. We never collect more data than necessary, and every purpose is made clear so players are fully informed. The main reasons we collect data are —

  • To create and verify accounts
  • To process payments and withdrawals securely
  • To carry out anti-money laundering (AML) checks
  • To provide player support and technical assistance
  • To handle platform security and fraud prevention
  • To enforce Responsible Gaming policies

2. Types of Information We Collect

2.1 Information You Provide Directly

Players may provide the following information when registering an account, making payments, or contacting support —

  • Full name and date of birth
  • Email address
  • Phone number
  • Payment details (KBZPay, Wave Money, AYA Pay, bank transfer number)
  • National ID card (if required for KYC verification)

2.2 Information Collected Automatically

When you access the platform, the following information may be recorded automatically as technical logs —

  • IP address and internet service provider
  • Browser type and version
  • Game history and play duration
  • Deposit and withdrawal records
  • Session cookies and technical log files
Note — We place player privacy first and will never request more data than necessary. Any personal data we collect will only be used for the specific purpose it was gathered for.

3. How We Use Your Information

Personal data collected by dm888 will only be used for the purposes below and will not be used for any other purpose without the player's consent —

Account Management

Data is handled to open, maintain, and audit player accounts.

Payment Processing

Data is used to securely process deposits and withdrawals via KBZPay, Wave Money, AYA Pay, and bank transfers.

Fraud Prevention

Data is reviewed to detect and prevent account theft, money laundering, and platform abuse.

Service Improvement

Data is used to improve the player experience and platform performance. It will never be sold to advertising companies.

Communications

Data is used to send account-related updates, policy changes, or support notifications.

4. Sharing with Third Parties

We do not sell, rent, or share players' personal data with third parties for marketing purposes. Sharing is limited to the following cases only —

  • Payment Service Providers — Payment providers such as KBZPay, Wave Money, and AYA Pay may receive certain data to process deposits and withdrawals, and they operate under their own privacy policies.
  • Technology Contractors — Technology service providers who work with us on platform operations and security may access data only under a signed confidentiality agreement.
  • Legal Requirements — When data must be disclosed as required by a court order, legal process, or request from a regulatory authority
We will never share player data with advertising companies, promotional partners, or data brokers on our platform.

5. Cookies and Tracking

The dm888 website uses cookies and similar technologies (Local Storage, Session Storage) for the following purposes —

  • Essential Cookies — To manage account login and carry out security checks
  • Performance Cookies — Server logs to maintain platform speed and service quality
  • Preference Cookies — To remember players' language preferences and personal settings

Players can control or delete cookies through their browser settings. Please note that disabling essential cookies may cause some platform features to work incorrectly.

6. Data Retention Period

We will only retain player data for as long as necessary to fulfil the purposes described in this policy, or for the period required by law, whichever is longer.

  • Active account data — for the lifetime of the account
  • Financial records — for a period in accordance with legal requirements
  • Technical log files — 90 days to 1 year
  • After account closure — deleted once the legal retention period has expired

Data deletion requests will be processed after confirming that all legal obligations have been met.

7. Player Rights

Every player on the dm888 platform has the following rights regarding their personal data —

Right to Access You can request to view the data we hold about you
Right to Rectification You can request correction of inaccurate or outdated data
Right to Erasure You can request deletion of your data where there are no legal restrictions
Right to Restrict Processing You can request that we limit how your data is handled
Right to Data Portability You can request an export of your data in a readable format
Right to Object You can object to certain types of data processing

To exercise any of these rights, contact us at [email protected]. We will respond via 24/7 live chat and email.

8. Security Measures

dm888 applies appropriate technical and organisational measures to protect player data. These measures include —

  • SSL / TLS Encryption — all data transfers are protected with SSL encryption
  • Access Control — staff who can access player data are limited to those who need it for their role
  • Server Security — databases and servers are stored in a secure environment
  • Ongoing Security Strategy — penetration testing is carried out on a regular basis
  • Two-Factor Authentication — additional verification layers may be applied when accessing accounts

We acknowledge that no digital system can be 100% guaranteed, and we commit to notifying players and taking immediate action to resolve any unexpected incidents.

9. Protection of Minors

The dm888 platform is for players aged 21+ only. We do not knowingly collect personal data from anyone under 21, and we have measures in place to prevent them from accessing the platform.

If you become aware that personal data of someone under 21 has been included in our processing in any way, please notify us immediately at [email protected]. That data will be deleted straight away.

10. Policy Updates

We may review and update this Privacy Policy from time to time to reflect changes in digital privacy laws and changes to our services.

When significant changes are made, players will be notified through platform notifications, and the updated policy will be published on this page. Continued use of the platform will be taken as acceptance of the updated policy.

11. Contact Us

If you have any questions, data requests, or concerns about this Privacy Policy, you can reach the dm888 support team —

Email Support
Live Chat Support
Available in Burmese 24/7

Our support team can handle privacy-related enquiries through 24/7 live chat and email.

Questions about Data Protection

dm888 never sells player data to third parties — including advertising companies, data brokers, or partner companies. Data sharing is limited strictly to processing payments and meeting legal requirements.

To request data deletion, email [email protected] or contact us through 24/7 live chat. Deletion will be carried out after verifying that all legal obligations (such as financial record retention) have been met.

Financial records will be kept for the legally required retention period. After that period ends, the data will be securely deleted.

If essential cookies (Session Management) are disabled, account login and payment processing may not function correctly. You can disable preference cookies only, and the platform's core functions will continue to work normally.

To view the data we hold about you, contact us at [email protected] or submit a request through 24/7 live chat. Data will be provided after verifying your player name and account details.

If an unexpected data breach occurs, we will notify affected players immediately and take prompt action to resolve it. The response will include measures to protect the data that was compromised.